If you’re unhappy with your purchase, we’re happy to offer a refund on unused, re-saleable items returned with original packaging within 30 days of receipt of your order. You can return your item to us with your Order Reference Number and this Returns Form completed.
You can post your item back to our Distribution Centre. Fill in the Returns Form supplied with your order (or download here) or enclose a note detailing your name, address, contact number, Order Reference number and reason for return. Package the items carefully in their original box or secure outer wrapper where possible, and send them back clearly addressed to:
Online Returns, Fukil Limited, Unit 102 Newtown Avenue, Coolock Industrial Estate, Dublin, D17 EC58, Ireland
We recommend that you use registered post to return your item.
If you wish to return an item bought as part of a multi-buy promotion (e.g. 3 for 2, Buy One Get One Free, Buy One Get One Half Price etc.), you will forfeit any saving/benefit made based on the initial multi-buy offer.
Gift Vouchers are treated like cash and are therefore exempt from the returns policy. If a voucher is lost, stolen etc. it will not be replaced under any circumstances.
How long will it take to process my return?
Returns are usually processed as soon as possible once they are received back but please allow up to 7 days for refunds to show up on your account. This depends on how long your bank or card issuer takes to process the refund on their side and it’s something we have no control over. We will refund you by the same method as payment you used when you originally placed your order, for customers using credit/debit cards this will be refunded back onto the same card. For customers using Gift Cards, this will be refunded back onto the same card so please ensure you keep these.
Who pays for the return?
You will need to pay the return postage costs, unless the item is faulty. We also recommend that you use a carrier who can give you a proof of posting, until the parcel is received by us it remains your responsibility.
What happens if I receive the wrong item in my order?
In the unlikely event you receive the wrong items, please contact us straight away. The quickest way is to email customerservice@fukil.com
What happens if the item is faulty?
If you think that we have sent you a faulty product, please contact us straight away. You can bring your item to your nearest store for assessment or alternatively email customerservice@fukil.com. Determination as to whether a product is faulty or not will be at the sole discretion of Fukil. If a product is determined to be faulty, we will refund you.
If you need any further help, contact our Customer Service team by emailing customerservice@fukil.com
